{"id":2484,"date":"2022-03-30T14:44:13","date_gmt":"2022-03-30T12:44:13","guid":{"rendered":"https:\/\/cleopatra.medialoods.com\/?page_id=2484"},"modified":"2026-04-08T11:52:21","modified_gmt":"2026-04-08T09:52:21","slug":"veelgestelde-vragen","status":"publish","type":"page","link":"https:\/\/cleopatra.nl\/en\/veelgestelde-vragen\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"mkdf-page-content-holder mkdf-grid-col-12\">\n<div class=\"mkdf-row-grid-section-wrapper\">\n<div class=\"mkdf-row-grid-section\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1622014281287\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h2>Can I order by email?<\/h2>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p>Cleopatra offers you the option of ordering by email. In this process, you will be asked to select a store near you that will deliver your order.<\/p>\n<p>To order by email:<\/p>\n<ul>\n<li>Place the desired items in the shopping cart<\/li>\n<li>At step 1. \"Shopping Cart\" of the ordering process press \"order by email\". Fill out the form and that's how we receive your confirmation!<\/li>\n<li>Your order will be processed as soon as your payment is received. So please follow carefully the instructions you see online once you press \"order by e-mail\".<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"vc_empty_space\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mkdf-row-grid-section-wrapper\">\n<div class=\"mkdf-row-grid-section\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1622014290748\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h2>Can I see VAT and shipping costs online?<\/h2>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p>For each product on the Cleopatra website, the price is shown including VAT. In your Shopping Cart, you can see the VAT amount separately.<br \/>\nShipping costs to addresses in the Netherlands and Belgium are shown with each product. Also in your shopping cart the shipping costs are clearly shown.<\/p>\n<p>To receive a quote on shipping costs outside of the Netherlands and Belgium, please <a href=\"\/en\/contact\/\">contact<\/a> take with us.<\/p>\n<\/div>\n<\/div>\n<div class=\"vc_empty_space\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mkdf-row-grid-section-wrapper\">\n<div class=\"mkdf-row-grid-section\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1622014290748\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h2>Does Cleopatra deliver in Belgium?<\/h2>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p>We are happy to deliver to Belgium through our network of plumbing stores. The ordering and delivery process works just like in the Netherlands.<\/p>\n<p>You can pay via MisterCash or credit card.<\/p>\n<\/div>\n<\/div>\n<div class=\"vc_empty_space\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mkdf-row-grid-section-wrapper\">\n<div class=\"mkdf-row-grid-section\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1622014290748\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h2>What are the delivery times?<\/h2>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p>Delivery times are indicated for all items on the Cleopatra website. These are continually updated and are given to the best of our knowledge. They will be taken into account as much as possible.<\/p>\n<p>If we expect that your delivery will still be later, we will inform you by e-mail as soon as possible.<\/p>\n<p>For more information, please see our Terms and Conditions. By placing an order you agree to our Terms and Conditions.<\/p>\n<\/div>\n<\/div>\n<div class=\"vc_empty_space\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mkdf-row-grid-section-wrapper\">\n<div class=\"mkdf-row-grid-section\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1622014290748\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h2>Can I pick up my order?<\/h2>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p>Unfortunately, this option is impossible. All Cleopatra products are delivered to one address.<\/p>\n<\/div>\n<\/div>\n<div class=\"vc_empty_space\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mkdf-row-grid-section-wrapper\">\n<div class=\"mkdf-row-grid-section\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1622014290748\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h2>How will my order be delivered?<\/h2>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p>Cleopatra products are delivered by the saniatir store in your area that you have chosen on our site. Deliveries are made on working days only. Cleopatra only delivers complete orders and no partial deliveries.<\/p>\n<p>For small items packed in a box, the order is delivered as soon as the goods are collected. You will therefore not be called to make an appointment for delivery. DPD is used as standard for these small shipments.<\/p>\n<p>For large items transported on a pallet, you will be contacted about the desired delivery date. Notice:<\/p>\n<ul>\n<li>If you are not present at the agreed delivery appointment and our carrier has to deliver your order a second time, the delivery fee will be charged again.<\/li>\n<li>Delivery on floor: Our carrier delivers the order to the (first) front door on the first floor. If your address is a condominium, your order will be delivered downstairs to the porch. Delivery to the first floor can in some cases be arranged at an additional cost. The surcharge will have to be paid prior to delivery. The wish for delivery on the first floor must be stated in the order.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"vc_empty_space\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mkdf-row-grid-section-wrapper\">\n<div class=\"mkdf-row-grid-section\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1622014290748\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h2>Warning when delivering to the Wadden Islands<\/h2>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p>If you live on one of the Wadden Islands, your order will be offered within the estimated delivery time to the carrier who will transfer your order to the relevant island. It may therefore be that your order on the Wadden Islands will have a longer delivery time. Usually you should take into account a delay of 2 working days.<\/p>\n<\/div>\n<\/div>\n<div class=\"vc_empty_space\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Kan ik per e-mail bestellen? Cleopatra biedt u de mogelijkheid om per e-mail te bestellen. In dit proces wordt u gevraagd om een winkel in uw buurt te selecteren die uw bestelling zal leveren. Om per e-mail te bestellen: Plaats de gewenste artikelen in de winkelwagen Bij stap 1. \u201cWinkelmandje\u201d van het bestelproces druk op [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"hf_cat_page":[35],"class_list":["post-2484","page","type-page","status-publish","format-standard","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cleopatra.nl\/en\/wp-json\/wp\/v2\/pages\/2484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cleopatra.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cleopatra.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cleopatra.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cleopatra.nl\/en\/wp-json\/wp\/v2\/comments?post=2484"}],"version-history":[{"count":0,"href":"https:\/\/cleopatra.nl\/en\/wp-json\/wp\/v2\/pages\/2484\/revisions"}],"wp:attachment":[{"href":"https:\/\/cleopatra.nl\/en\/wp-json\/wp\/v2\/media?parent=2484"}],"wp:term":[{"taxonomy":"hf_cat_page","embeddable":true,"href":"https:\/\/cleopatra.nl\/en\/wp-json\/wp\/v2\/hf_cat_page?post=2484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}