Privacy

1. Introduction

Cleopatra B.V. takes the protection of your personal data very seriously. We would like to inform you about which personal data we request, for what purposes, how we process your personal data and what rights you have.

Contact details
Cleopatra B.V. Oostzijde 295 1508 EN Zaandam
Tel: 075-647 8200
E-mail: at**@cl*******.en
Website: www.cleopatra.nl and affiliated sites
Chamber of Commerce number: 66250501
VAT ID : NL856462779B01

2. Personal data we process

When using our services and products, we need your personal data. Below is an overview of the personal data we may process:

• Your first name, last name, and initials
• Your contact information including phone number and email address
• Your function
• Your date of birth
• The personal data you provide to Cleopatra B.V. in the course of the services and products we provide for you, such as, but not limited to, the (special) personal data required to, for example, make suitable products to measure.
• Further personal data, depending on the nature of the relationship Cleopatra B.V. has with you.

When using our website(s) or apps, the following additional information may be processed:

• IP address (possibly in an anonymous, abbreviated form)
• Date, time and duration of online visit
• Your bank account number (if you purchase products from us online)
• Access status/HTTP status code
• Each transferred data quantity
• Website, from which the request comes
• Browser type
• Operating system and its interface
• Browser software language and version
• Clicking behavior
• Data about your activities on our website(s) or apps
• Products purchased
• Profile information, content and messages viewed and posted, and metadata stored through Cleopatra's social media channels (including Facebook and Pinterest)

Special and/or sensitive personal data that we process

Our website and/or services have not been set up with the intention of collecting data on website visitors who are under 16 years of age. However, we cannot verify whether a visitor is over the age of 16.

3. Purpose of data processing.

Cleopatra processes your personal data for the following purposes:

• To provide our services, to invoice and to process payments
• To process offers, service requests and other inquiries and to inform you about their progress
• To deliver goods and/or services to you
• To prepare accurate tax returns
• To measure your satisfaction e.g. through customer satisfaction surveys
• Inform you about changes to our services and products (including via Facebook, Pinterest or other social media channels)
• To ask you to review a Cleopatra product or service
• To improve your experience on our website(s) and ev. apps
• To tailor our communications to your needs and preferences

4. Retention period

Cleopatra B.V. does not retain personal data longer than is necessary to realize the goals for which your data has been collected.

26 months

Personal data collected through the use of our website(s) which can be traced back to an individual is deleted after 26 months; this concerns in particular:

• IP address (possibly in an anonymous, abbreviated form)
• Date, time and duration of online visit
• Access status/HTTP status code
• Each transferred data quantity
• Website, from which the request comes
• Browser type
• Operating system and its interface
• Browser software language and version
• Clicking behavior
• Data about your activities on our website(s) or apps

5 years

This retention period applies to complaints you file. We count from the day we handle the complaint.

7 years

When purchasing a product or service, we must maintain the 7-year retention period of the Internal Revenue Service.

• Your first name, last name, and initials
• Your contact information including phone number and email address
• Your function
• Your date of birth
• Your email address
• The Personal Data you provide to Cleopatra B.V. in the course of the services and products we provide for you, such as, but not limited to, the (special) Personal Data necessary to, for example, make suitable products to measure.
• Further personal data, depending on the nature of the relationship Cleopatra B.V. has with you.

The use of social media channels is subject to the terms and conditions and privacy policies of the relevant social media websites:

• Profile information
• Viewed and posted content and messages
• The meta data stored on the relevant social media platform

5. Sharing of personal data with third parties

We receive help from third parties to perform services, deliver items and carry out other activities. Insofar as these third parties process your data on behalf of Cleopatra B.V., they do so as processors. All agreements on, among other things, security, confidentiality and your rights have been included in the processing agreements we have concluded with these third parties.

We work with third parties who help us with the following services:

• Logistical and operational purposes: think of mail processors, package deliverers and parties that help us send emails
• Services in our distribution center: think of parties sorting parcels
• Marketing services for personalizing our shop and showing relevant offers and advertisements on our websites (ev. apps) and the websites/apps of third parties. We use software for this purpose, such as Google Adwords
• Analysis services for analyzing data about your visit to and use of our shop. We use software such as Google Analytics for this purpose.
• IT services for maintenance and management of our systems and storage of data.
• Facilitating special promotions (savings promotions, contests, campaigns, contests and/or promotional games of chance)
• Conducting customer satisfaction surveys
• Handling inquiries, complaints, repairs and warranties in cooperation with external call centers and sometimes our suppliers. Data on inquiries, complaints, repairs and warranties are processed by these external call centers
• Parties that repair items
• Cooperating with regulators, tax authorities and investigative bodies, such as the police and public prosecutors. We only provide data to these parties when we are legally obliged to do so

6. Cookies and similar techniques

We use different types of cookies and similar techniques. These are needed, among other things, to make our shop work properly for you and to make it more user-friendly. You can read more about all the cookies we use and why we use them in our Cookie Statement (available on our web sites).

Don't want cookies? You can always adjust your settings or delete cookies yourself. In our cookie statement we explain exactly how you can arrange this. Good to know: if you disable cookies our shop may not work as well.

7. What rights do you have as a customer?

Right to Information

We are required to inform you about who we are, what data we process about you, how long we keep data and for what purposes, on what basis we do this and to whom we provide your data. You can find all of this information in our privacy statement.

Right of Inspection

You have the right to know whether Cleopatra B.V. processes your personal data and, if so, which data, what the processing consists of, to which parties your data are provided, for how long your data are retained and where your data come from (if you have not provided this yourself). You do not need to provide a reason for viewing this information.

Right to rectification

You can send a request to access, correct, delete, data transfer of your personal data or a request to withdraw consent or object to the processing of your personal data to at**@cl*******.en We will respond to your request as soon as possible -and at the latest within 4 weeks.

Right to restriction of processing

You have the right to have the processing of your data restricted in the following cases:

1. You disagree with the accuracy of the data
2. The processing is unlawful and you want the use of your data to be restricted
3. You need your data to substantiate a claim

Feel free to contact at**@cl*******.en if you want more information about this.

Right to portability of your data

You can submit a request to us to receive your data. We will then compile for you the data we have from you that you have provided yourself. You can then save this data for your personal use.

Right to object

As a customer, you have the right to object to the processing of your data. For example, you can object to your data being processed for direct marketing. You can also lodge a complaint with the local supervisory authority.

8. How we secure personal data

Cleopatra B.V. takes appropriate measures to combat the misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification of your personal data.

For example, a firewall and encryption measures are used to prevent data access by unauthorized third parties. User data is stored in locations that are both physically and technically secure. Only a select group of employees have access to customer data based on their job profile.

9. Questions and Feedback

Questions, comments and concerns regarding our privacy policy? Please feel free to contact us at: at**@cl*******.en

10. Modification of privacy policy.

We reserve the right to amend this privacy statement. Changes will be published on this website.