Cleopatra offers you the option of ordering by email. In this process, you will be asked to select a store near you that will deliver your order.

To order by email:

- Add the items you want to your shopping cart
- In step 1, “Shopping Cart,” of the ordering process, click “Order by email.” Fill out the form, and we’ll receive your confirmation!
- Your order will be processed as soon as your payment is received. Be sure to follow the instructions you see online once you click “Order by email.”.

For each product on the Cleopatra website, the price is shown including VAT. In your Shopping Cart, you can see the VAT amount separately.
Shipping costs to addresses in the Netherlands and Belgium are shown with each product. Also in your shopping cart the shipping costs are clearly shown.

To receive a quote for shipping costs outside the Netherlands and Belgium, please contact us.

We are happy to deliver to Belgium through our network of plumbing stores. The ordering and delivery process works just like in the Netherlands.

You can pay via MisterCash or credit card.

Delivery times are indicated for all items on the Cleopatra website. These are continually updated and are given to the best of our knowledge. They will be taken into account as much as possible.

If we expect that your delivery will still be later, we will inform you by e-mail as soon as possible.

For more information, please see our Terms and Conditions. By placing an order you agree to our Terms and Conditions.

Unfortunately, this option is impossible. All Cleopatra products are delivered to one address.

Cleopatra products are delivered by the saniatir store in your area that you have chosen on our site. Deliveries are made on working days only. Cleopatra only delivers complete orders and no partial deliveries.

For small items packed in a box, the order is delivered as soon as the goods are collected. You will therefore not be called to make an appointment for delivery. DPD is used as standard for these small shipments.

For large items transported on a pallet, you will be contacted about the desired delivery date. Notice:

- If you are not present at the agreed-upon delivery time and our carrier has to make a second delivery attempt, you will be charged the delivery fee again.
- Delivery to a specific floor: Our carrier will deliver the order to the (first) front door on the ground floor. If your address is an apartment building, your order will be delivered downstairs at the entrance. Delivery to a specific floor can be arranged in some cases for an additional fee. The additional fee must be paid prior to delivery. Please specify your request for delivery to a specific floor when placing your order.

If you live on one of the Wadden Islands, your order will be offered within the estimated delivery time to the carrier who will transfer your order to the relevant island. It may therefore be that your order on the Wadden Islands will have a longer delivery time. Usually you should take into account a delay of 2 working days.