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Privacy policy

1. Introduction

Cleopatra B.V. is serious about the protection of your personal data. This is why we would like to tell you how we deal with your personal information.

Contact information

Cleopatra B.V. Oostzijde 295 1508 EN Zaandam Tel: 075-647 8200
E-mail: info@cleopatra.nl
Website: www.cleopatra.nl www.cleopatra-wellness.com
Chamber of Commerce number: 66250501
VAT identification number: NL856462779B01

 

2. Which personal data do we process?

We need some personal data when you make use of our products and services. Below you find an overview of the personal data that we potentially make use of:

  • You first name, family name and initials
  • Your contact information including your telephone number and e-mail address
  • Your function
  • Your date of birth

Special personal information that is needed to personalize our products and services

Other personal data depending on the nature of the relationship that cleopatra B.V. has with you.

When visiting our web site(s) the following information can be gathered:

  • IP-address
  • Date, time and length of your visit on our site(s)
  • HTTP-status code
  • Web site where your visit started
  • Browser type
  • Computer system and its interface
  • Language and version of the browser software
  • Clicking behavior
  • Information about your activities on our sites and apps

Profile information, visited content and messages and saved metadata saved via our social media canals (such as Facebook and Pinterest)

Special information that we process

Our web site(s) and/or services are not aimed at gathering information from visitors less than 16 years old. Yet we have no way of controlling whether a visitor or user is older than 16.

 

3. Objective of the data processing

Cleopatra B.V. processes your personal data with the following objectives:

  • To provide our services, including their payment
  • To treat offers, service requests and other demands and to inform you about their progress
  • To deliver products and/or services
  • To be able to make income declaration to authorities
  • To measure your satisfaction
  • To inform you about changes in our products and services (also via social media canals)
  • To ask you to evaluate Cleopatra products and services
  • To adjust our communication to your wishes

 

4. Duration of the data storage

Cleopatra B.V. does not keep your personal data longer than needed to realize the objectives for which your data is processed.

26 months

Personal data gathered from our web site(s) is deleted after 26 months. This includes:

  • IP-address
  • Date, time and length of your visit on our site(s)
  • HTTP-status code
  • Web site where your visit started
  • Browser type
  • Computer system and its interface
  • Language and version of the browser software
  • Clicking behavior
  • Information about your activities on our sites and apps
  • Profile information, visited content and messages and saved metadata saved via our social media canals (such as Facebook and Pinterest)

 

5 years

This is for the claims that you bring to our attention.

 

7 years

This is the storage period required by the local tax authorities and concerns the following data:

  • You first name, family name and initials
  • Your contact information including your telephone number and e-mail address
  • Your function
  • Your date of birth
  • Special personal information that is needed to personalize our products and services
  • Other personal data depending on the nature of the relationship that cleopatra B.V. has with you.

 

For the use of social media canals the privacy policy of the associated social media web sites applies.

 

5. Sharing of personal data with third parties

For the execution of our services and the manufacturing of our products, we make use of services of third parties. When third parties process the personal data we provide to them, we rely on a process agreement with these third parties.

Examples of third parties with whom we could share your personal data include (but are not limited to):

  • Transport companies and postal services
  • Marketing companies that help us enhance our web sites and our social media communications
  • Companies that analyze our web site traffic
  • IT companies that maintain our systems
  • Organizations that organize satisfaction surveys for us and our clients
  • Supervisors and local authorities

 

6. Cookies and similar techniques

We use several types of cookies and similar techniques. These are needed among others to let our web sites function properly and to make them user friendly. You can read more about our use of cookies in our Cookies statement to be found on our web site.

You can always change your cookies preferences. Please ready our Cookies statement for details.

 

7. Which rights do you have as customer?

Right of information

We must inform you about who we are, which personal data we process, the storage duration and more. All this information can be found in the present policy.

Right to review

You have the right to see how Cleopatra B.V. processes your personal data. Please send such request to info@cleopatra.nl

Right of rectification

You can request to see your personal data and to have these data rectified, deleted or passed on to another party. Please send such request to info@cleopatra.nl We will react as soon as possible and in any case within 4 weeks.

Right of limitation of the data processing

You have the right to have the processing of your information limited in the following cases:

  1. You do not agree with the correctness of your personal data
  2. The processing is not authorized and you want that the use of your personal data be limited
  3. You need your personal data to back up a claim
    Please contact us at info@cleopatra.nl for more information.

Right of transfer of the personal data

You can send us a request to receive your personal data. We will then bundle up all your personal data that is in our possession.

Right to complain

As a customer you have the right to place a complaint against the processing of your personal data. You can also deposit a complaint by a local privacy supervisor.

 

8. How do we protect your personal data?

Cleopatra B.V. takes appropriate measures to prevent misuse, unauthorized access to, unauthorized publication and inappropriate changes of the personal data.

For example we make use of a firewall and of locking measures to prevent access to data on the part of unauthorized third parties. Personal data is stored at locations that are secured both physically and technically. Only a small group of employees has access to personal data based on their function in our company.

 

9. Questions and feedback

For questions, remarks or issues related to the privacy of your personal data please contact us via: info@cleopatra.nl

 

10. Modification of our privacy policy

We reserve the right to modify our privacy policy. Changes will be published on our web site(s).